About Risk Mitigators
A premier Delhi-based collection and recovery services firm supporting leading banks and non-banking financial companies across Delhi NCR with disciplined execution and respectful customer conduct.
Combining a centralized 35-seat tele-calling command center with an active 55-member on-ground field network, we deliver transparent, audited and compliant portfolio resolutions across every district of Delhi NCR.
Nearly a Decade of Institutional Service Delivery
Established on 1 October 2016, Risk Mitigators has developed a strong operating presence through a combination of centralized tele-calling, layered supervision and extensive field execution. We support financial institutions with debt collection, overdue EMI follow-up, payment collection, vehicle repossession assistance and secured-asset possession support.
Over the years, Risk Mitigators has worked with more than 20 banks and NBFCs and built a proven record of managing outsourced collection assignments. Today, our 90-member team comprises 35 in-house professionals—including callers, team leaders, supervisors and floor managers—and 55 field executives deployed across Delhi NCR.
We aim to deliver consistent results while protecting the reputation of the institutions we represent. Our approach therefore combines performance discipline with respectful customer communication, documentation and operational accountability.
Institutional Factsheet
Risk Mitigators Profile
Our Mission
To help financial institutions improve collection outcomes through disciplined operations, responsible customer engagement, strong field execution and transparent reporting.
Our Vision
To become one of India's most dependable and professionally managed collection and recovery service partners for banks and NBFCs.
Our Values
The operational bedrock guiding every interaction, call, and doorstep engagement.
Integrity
We act honestly, protect confidential information and remain accountable for every assignment entrusted to us.
Respect
We treat customers with dignity and communicate professionally, even in difficult circumstances.
Discipline
We follow defined processes, maintain documentation and pursue cases with consistency.
Compliance
We work within client mandates, applicable legal and regulatory requirements, and approved operating procedures.
Ownership
We take responsibility for execution, escalation and timely communication of case outcomes.
Performance
We remain focused on measurable progress, portfolio priorities and dependable service delivery.
Disciplined Operations & Hands-On Leadership
Mr. Sanjay Singh leads Risk Mitigators with a focus on operational discipline, client relationships and responsible recovery practices. Under his leadership, the company has expanded its calling and field capabilities, served more than 20 banks and NBFCs, and established a strong presence across Delhi NCR.
His hands-on oversight helps ensure that client priorities are translated into clear team-level execution, timely escalation and accountable service delivery.
Our Team
A cohesive 90-member workforce bridging centralized tele-calling with doorstep field presence.
Central Operations Team - 35 Professionals
Our in-house team includes callers, team leaders, supervisors and floor managers responsible for customer communication, case allocation, follow-up tracking, performance reviews and escalation management.
Field Operations Team - 55 Executives
Our field executives provide on-ground coverage across Delhi NCR for customer visits, payment follow-ups and authorised asset-recovery assignments, supported by supervisors and central operations.
Assigned Portfolio Officers
Direct operational contacts and dedicated portfolio officers mapped to institutional lending partners across Delhi NCR.
Sumit Khanna
Senior Portfolio OfficerDedicated retail portfolio management, borrower counseling & field recovery coordination.
Pawan Tiwari
Portfolio Liaison OfficerEarly-stage delinquency follow-up, payment reconciliation & borrower resolution desks.
Abhishek Sharma
Lead Auto Loans OfficerHigh-priority tele-calling queues & client-authorized vehicle repossession coordination.
Md. Aqib
Portfolio Recovery OfficerField coordination, borrower outreach & asset inspection under client mandates.
Anjali
Portfolio Liaison OfficerSpecialized cardholder outreach, secured asset site visits & overdue settlement desks.
Rohit
Portfolio Recovery OfficerField verification, doorstep outreach & authorized secured portfolio recovery.
Manoj Kashyap
Portfolio Liaison OfficerAgile allocation models, high-ticket retail coordination & documented resolution tracking.