Specialized Banking Capabilities · 6 Core Operating Verticals

Collection and Recovery Services

Risk Mitigators provides an integrated combination of tele-calling, on-ground field execution, supervisory audits and case reporting for banks and NBFCs across Delhi NCR.

From early-bucket delinquency follow-up and doorstep verification to authorized vehicle repossession and physical possession assistance under legal frameworks, our structured protocols ensure maximum portfolio resolution with zero brand risk.

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SERVICE SPECTRUM● 6 Specialized Lines

Debt Collection & RecoveryRetail & Commercial

EMI & Installment Follow-UpEarly & Mid Buckets

Vehicle Repossession SupportAuto Loan Portfolios

Secured Asset Physical PossessionMortgage Portfolios

Tele-Calling Call Center35 Dedicated Desks

On-Ground Doorstep Network55 Field Executives

100% Cashless: Direct bank channel routing

RBI Fair Code

RETAIL & COMMERCIAL LOANS

Debt Collection & Recovery Management

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We support lenders in managing overdue portfolios through structured borrower outreach, regular follow-up and coordinated field engagement.

Operational Scope & Deliverables:

Account allocation and prioritisation based on aging, balance, and risk profile

Customer calling and structured payment reminders

Promise-to-pay (PTP) recording and rigorous follow-up

Field visit allocation, route planning and on-ground tracking

Dispute and exception escalation to lender supervisors

Supervisor-led case reviews for difficult accounts

Daily/weekly case status and outcome reporting

Payment reconciliation support strictly through authorised channels

Standard Operating Procedure: Documented & Client-AuditedDelhi NCR Field Reach Available

EARLY & MID BUCKET SPECIALIZATION

EMI & Payment Collection

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Our teams support the timely collection of overdue instalments and other lender-authorised payments. Calling and field resources work together to maintain continuity between customer communication, commitments and on-ground follow-up.

Operational Scope & Deliverables:

Due and overdue payment reminders (pre-bounce & post-bounce)

Focused EMI follow-up calling campaigns

Promise-to-pay monitoring with instant verification

Doorstep follow-up by trained field executives

Collection support through bank-approved payment modes

Receipt and payment-status coordination with lender systems

Prompt escalation of disputed or exceptional accounts

Standard Operating Procedure: Documented & Client-AuditedDelhi NCR Field Reach Available

AUTO ASSET RECOVERY

Vehicle Repossession Assistance

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Risk Mitigators provides field coordination and execution assistance for client-authorised repossession of financed vehicles. Each assignment is undertaken only on the basis of valid instructions and the process prescribed by the relevant financial institution.

Operational Scope & Deliverables:

Case verification, assignment audit, and site planning

Customer communication and respectful coordination

Deployment of authorised field personnel carrying valid credentials

Repossession assistance in strict accordance with approved procedures

Vehicle inventory, condition photography, and handover documentation

Safe transit and coordination with designated yard facilities or client representatives

Complete case updates, inventory dossiers, and closure reporting

Standard Operating Procedure: Documented & Client-AuditedDelhi NCR Field Reach Available

SECURED & MORTGAGE ASSETS

Secured-Asset & Property Possession Support

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We assist lenders and their authorised representatives in the planned and documented execution of possession-related assignments involving secured properties or assets.

Operational Scope & Deliverables:

Pre-action coordination, site survey, and logistics planning

Local field-team deployment with supervisor oversight

Coordination with the lender's authorised officer, legal counsel, and designated authorities

Detailed site documentation, video/photo records, and inventory logs

Physical possession assistance where lawfully authorised and instructed

Asset handover, security deployment, or closure coordination as instructed

Standard Operating Procedure: Documented & Client-AuditedDelhi NCR Field Reach Available

35-SEAT CENTRAL COMMAND

Tele-Calling & Contact-Centre Operations

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Our calling team supports portfolio-wide outreach and follow-up from our Delhi office under the supervision of team leaders, supervisors and floor managers.

Operational Scope & Deliverables:

Structured payment reminders and overdue borrower outreach

Customer contact verification and callback management

Promise-to-pay (PTP) recording and timeline monitoring

Field-visit referral and geographic route handoff

Early dispute identification and immediate supervisor escalation

Daily productivity, contact rate, and outcome reviews

Standard Operating Procedure: Documented & Client-AuditedDelhi NCR Field Reach Available

55 FIELD EXECUTIVES ACROSS NCR

Field Collection Operations

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Our field network supports area-based deployment across Delhi NCR. Assignments are allocated and supervised through a structured chain of responsibility.

Operational Scope & Deliverables:

Doorstep customer visits across Delhi, Gurugram, Noida, Faridabad & Ghaziabad

Payment and overdue EMI follow-up at residential or business premises

Customer-response recording and standardized visit-outcome updates

Promise-to-pay confirmation and payment gateway guidance

Escalation of inaccessible, disputed, or sensitive cases

Supervisor review, verification notes, and formal closure reporting

Standard Operating Procedure: Documented & Client-AuditedDelhi NCR Field Reach Available

SLA Configuration Gateway

Configure a Service Level Agreement

Our team structures dedicated tele-calling seats and field executive allocations based on your delinquent bucket volumes and recovery targets.

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